Return & Refund Policy
Effective Date: March 01, 2024 |
Website: nanushty.com
At Nanushty, we want you to be completely satisfied with your purchase.
Please read our Return & Refund Policy carefully before making a purchase.
1. Return Eligibility
To be eligible for a return:
- Item(s) must be unused, in original packaging, and in the same condition that you received them.
- Returns must be requested within 3 days of the delivery date.
- Proof of purchase (e.g., receipt or order number) is required.
Non-returnable items include:
- Gift cards
- Final sale or clearance items
- Personalized or custom products
- Perishable or hygienic goods (unless damaged or defective)
2. Refunds
Once your return is received and inspected, we will notify you of the outcome:
- Approved refunds will be processed back to the original payment method within 5–10 business days.
- Shipping charges are non-refundable unless the return is due to an error on our part.
- If the item is returned damaged or used, a partial refund or denial may apply.
3. Return Shipping
- Customers are responsible for return shipping costs, unless the item is defective or incorrect.
- For your protection, we recommend using a trackable shipping service or purchasing shipping insurance.
4. Damaged or Incorrect Items
If you received a defective, damaged, or wrong item:
- Please contact us within 48 hours of delivery.
- Include photos of the product and packaging to help us resolve the issue swiftly.
- We will provide a replacement or full refund once verified.
5. How to Start a Return
To initiate a return, email us at info@nanushty.com with:
- Your order number
- Reason for the return
- Photos if applicable
6. Exchanges
We currently do not offer direct exchanges. To get a different item,
return the product for a refund and place a new order.
7. Late or Missing Refunds
If you haven't received a refund:
- Check your bank or card provider's processing time.
- Contact us if it has been more than 10 business days since approval.
8. Contact Us
Questions or concerns about a return or refund?
Email: info@nanushty.com
Website: https://nanushty.com/support